The number on each operator’s card is an editorial score out of ten. It is not a customer rating, it is not an average of public reviews, and it is not regulatory. Here is how we build it.
The weighting
Each of the nine criteria from our editorial policy gets a weight. The weights are deliberately boring: terms transparency and safer-gambling tools carry more than logo polish or in-house slot count, because those are the things most likely to hurt or help a real player.
- Terms transparency — 18%
- Safer-gambling tools — 16%
- Payments and KYC — 14%
- Lobby and search — 12%
- Customer service — 10%
- Mobile behaviour — 10%
- Game variety — 8%
- Offer clarity — 8%
- Licensing and ownership — pass/fail (no licence = no review)
What a score band feels like
- 9.0–9.4 — A standout in two or three areas, no obvious weak spot.
- 8.5–8.9 — A polished operator with one minor niggle worth flagging.
- 8.0–8.4 — A solid operator with a couple of trade-offs.
- 7.5–7.9 — Usable, but with at least one issue we would want fixed before recommending.
- Below 7.5 — We tend not to publish these. If we do, the review will say why.
Things the score does not include
- How big a sign-up bonus looks on the homepage.
- Any promise about your chances of winning.
- Commercial relationships. They are disclosed separately and do not move the number.
Why scores move
Operators change products, payment methods, KYC flows and bonus structures without telling us. When we re-test for a new edition, the score can move up or down. The most common reasons we mark an operator down between editions are removed payment options, slower withdrawal windows in writing, and safer-gambling tools that have been moved deeper into the account menu.
How to read a card on the homepage
- The label (Editor note, Compared brand, Highlighted operator, Reviewed option) is a flag, not a ranking.
- The badges are characteristics, not awards.
- The review note is the part to actually read. The number is just shorthand.
- The secondary link opens the review on this page so you can compare without leaving for the operator.
For the full process, see the editorial review policy. For how the site is paid for, see the affiliate disclosure.